AgentSaaS & TechnologyCustomer Support
Ticket triage & routing agent
An agent classifies, prioritises and routes tickets on arrival, so the right owner picks them up faster.
−70%
time to assignment
95%
routing accuracy
0
tickets left untriaged
Incoming tickets sat unassigned. We deployed an agent that triages and routes on arrival.
The challenge
- ◆Manual triage backlog
- ◆Misrouted tickets
- ◆Slow SLA response
Solution architecture
Ticket intake→
Classification agent→
Priority scoring→
Routing→
Support desk
What we delivered
DiscoveryDevelopmentIntegrationTestingDeployment
Tech stack
LLMWebhooksZendesk
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